Cancellations and refunds
Last updated 22 October 2026. This is our plain-language policy. It is being reviewed by our lawyer and may be updated before full launch.
Before you pay
Cancel any time from your booking page. Nothing is charged.
After you pay
- More than 72 hours before the start: full refund.
- 24 to 72 hours before: 50% refund.
- Less than 24 hours before: no refund, because the team is already committed.
To cancel a paid booking, WhatsApp us with your booking code.
If your team doesn’t show
If no one is with you within 60 minutes of the start time, we send a replacement or refund you in full, plus 10% credit for your next booking.
If something goes wrong
Tell us within 24 hours of the job ending. We hold the provider’s payment while we look into it, and may refund part or all of what you paid.
How refunds are paid
To the card or account you paid from, usually within 5 working days.